Gambiva

Terms and Conditions

These terms govern every use of our platform and form a binding agreement between us and each registered player. By creating an account with Gambiva, you confirm that you accept these conditions in full.

Our services are provided under licence ALSI-202409012-FI1, issued by the Anjouan Gaming Authority (AOFA), Union of Comoros. This licence authorises us to offer online casino games to eligible players, including those accessing our platform from the United Kingdom. We may update these terms periodically to reflect regulatory changes, operational requirements or new features.

Continued use of our services after any update constitutes acceptance of the revised terms. We recommend checking this page from time to time.

2. Account opening and eligibility

All users must be at least 18 years old to register an account with us. We do not accept applications from individuals residing in jurisdictions where online gambling is restricted or prohibited.

Each person is permitted one account only. Registration requires accurate personal information, including full legal name, date of birth, residential address and a valid method of contact. Providing false or misleading details during registration may result in account suspension pending further review.

We reserve the right to decline registration applications at our discretion, without obligation to provide a detailed explanation, where this reflects legitimate risk or compliance concerns.

3. KYC and identity verification

Identity verification is a mandatory part of using our platform. We require all players to complete our Know Your Customer process before withdrawals are approved.

This typically involves submitting a government-issued photo identification document, proof of residential address dated within the last three months, and in some cases a payment method verification. Our team may request additional documentation where account activity appears unusual or where regulatory obligations require further checks. Verification requests are not optional and delays in providing documents will delay withdrawal processing.

Accounts that fail verification, or where submitted documents appear altered or fraudulent, may be closed and associated funds withheld pending investigation.

4. Account security and password confidentiality

You are responsible for maintaining the confidentiality of your login credentials. We are not liable for losses arising from unauthorised access where this results from your failure to safeguard your password.

We advise against sharing account details with any third party and recommend using a unique, strong password. Any suspected unauthorised access should be reported to our support team immediately so that we can investigate and, where necessary, suspend the account temporarily.

Repeated security breaches linked to negligent account handling may affect our ability to process future withdrawal requests.

5. Deposits and account funding

Deposits must be made using payment methods listed within your account dashboard, and all transactions are processed in GBP unless otherwise stated. Minimum and maximum deposit limits apply and are displayed at the point of transaction.

We require that the payment method used belongs to the account holder. Third-party deposits are not accepted under any circumstances, and funds identified as originating from another individual's account will be returned, subject to verification checks and applicable processing fees.

Deposit processing times vary by method, though most are credited instantly once payment confirmation is received.

6. Withdrawal procedures and verification

Withdrawal requests are subject to successful completion of our verification process. We process withdrawals once identity checks, source-of-funds reviews where applicable, and wagering requirement confirmations have been completed.

Funds are generally returned to the original payment method used for depositing, in accordance with anti-money laundering obligations. Processing times depend on the method selected and may range from a few hours to several business days. We reserve the right to request further documentation at any stage of the withdrawal process.

Withdrawal requests containing discrepancies, including mismatched account names or unverified payment details, will be delayed or declined until resolved.

7. Bonus rules and wagering requirements

Promotional offers are subject to individual terms published alongside each bonus. Wagering requirements must be met in full before associated winnings become eligible for withdrawal.

Each bonus carries its own expiry period, game contribution percentages and maximum bet restrictions while active. Using multiple accounts to claim the same promotion, or structuring bets purely to satisfy wagering conditions without genuine gameplay intent, is treated as bonus abuse.

  • Bonus funds and associated winnings may be voided where abuse is identified
  • Restrictions on future promotional eligibility may follow confirmed misuse
  • Game-specific exclusions may apply to certain bonus offers

8. Inactive and dormant accounts

An account is classed as dormant following twelve consecutive months without login activity. We apply a dormancy fee to inactive accounts holding a balance, as outlined within our fees schedule.

Before any dormancy fee is applied, we attempt to notify the account holder using the contact details held on file. Players can reactivate a dormant account at any time by logging in and, where required, completing updated verification checks.

Unclaimed balances in long-term dormant accounts may be handled in accordance with applicable regulatory guidance.

9. Game fairness and RNG systems

All games offered on our platform use certified Random Number Generator technology to ensure fair and unpredictable outcomes. Game software is supplied by licensed, independently audited providers.

Return-to-player percentages are published within individual game information panels and reflect long-term theoretical averages rather than guaranteed short-term results. We do not manipulate outcomes, and no employee or affiliate has the ability to influence individual game results.

Technical malfunctions voiding gameplay, where identified, are handled in accordance with our internal dispute procedures and, where relevant, provider confirmation.

10. Prohibited conduct and fraudulent activity

Users must not engage in fraudulent, deceptive or manipulative behaviour when using our services. This includes, but is not limited to, the use of bots, automated betting scripts, collusion between accounts, exploitation of software errors or payment fraud.

Any attempt to defraud our platform, other players or payment providers will result in immediate account suspension and forfeiture of associated funds, pending investigation. We actively monitor account activity, betting patterns and payment behaviour to detect irregularities. Where fraud is confirmed, we reserve the right to report relevant details to law enforcement authorities, licensing bodies and financial institutions as required.

Creating duplicate accounts to circumvent restrictions, self-exclusion or bonus limits is also strictly prohibited and treated as a serious breach of these terms.

  • Use of VPNs to disguise true location may lead to account closure
  • Chargebacks made in bad faith are treated as attempted fraud
  • Match-fixing or collusion in multiplayer formats is grounds for permanent suspension

11. Responsible gambling and self-exclusion

We provide tools that allow players to manage their gambling activity, including deposit limits, session reminders, temporary account breaks and self-exclusion options. These tools can be accessed through your account settings at any time.

Self-exclusion requests are actioned promptly and remain in place for the selected duration without exception. During this period, marketing communications are suspended and the account cannot be reopened early, regardless of the request made.

Players concerned about their gambling habits are encouraged to seek independent support alongside using our internal tools.

12. Complaints and dispute resolution

Complaints should be submitted through our customer support channel in the first instance. We aim to acknowledge all complaints promptly and provide a resolution within a reasonable timeframe.

Where a complaint cannot be resolved internally to the satisfaction of the player, it may be escalated to an independent dispute resolution service designated under our operating licence. Details of this service are available upon request through our support team.

We keep records of complaints and their outcomes in accordance with our regulatory obligations.

13. Intellectual property rights

All content on our platform, including software, graphics, logos, game design and written material, remains our property or that of our licensed content providers. Nothing within these terms grants users any ownership rights over this content.

Reproduction, distribution or modification of any platform material without prior written consent is prohibited. Unauthorised use of our branding or proprietary systems for commercial purposes may result in legal action.

Players are granted a limited, non-transferable licence to use our services for personal entertainment purposes only.

14. Anti-money laundering policy

We maintain a strict anti-money laundering framework in line with our licensing obligations. All transactions on our platform are subject to ongoing monitoring for suspicious activity.

This includes screening deposits and withdrawals for unusual patterns, verifying the source of funds where transaction volumes or behaviour warrant further review, and reporting suspicious activity to relevant authorities where required. We reserve the right to delay, decline or reverse transactions while AML checks are underway, and accounts under investigation will have withdrawals paused until the review concludes.

Players are required to cooperate fully with any documentation requests made as part of this process. Failure to provide requested information within a reasonable period may result in permanent account restriction.

  • Enhanced due diligence applies to accounts with high transaction volumes
  • Structuring deposits to avoid verification thresholds is treated as a compliance breach
  • Funds linked to confirmed illicit activity will not be released

15. Voluntary account closure

Players may close their account at any time by contacting our support team. We process closure requests promptly once any pending verification or withdrawal matters are resolved.

Any remaining balance will be returned using the original payment method, subject to standard verification procedures. Closing an account does not void obligations arising from activity conducted prior to closure, including any ongoing AML or fraud review.

Players wishing to reopen a closed account should contact support, though reactivation is not guaranteed in every case.

16. Governing law and jurisdiction

These terms are governed by the laws applicable to our operating licence, issued by the Anjouan Gaming Authority, Union of Comoros. Disputes arising from use of our services are subject to this governing framework in the first instance.

Where United Kingdom consumer protection law applies to your use of our services, nothing in these terms is intended to remove statutory rights you may hold under that law. We encourage players to review both frameworks where there is uncertainty regarding applicable protections.

If any provision within these terms is found unenforceable, the remaining provisions continue to apply in full.

Responsible gambling disclaimer

Our services are intended for players aged 18 and over only. Gambling should remain an enjoyable form of entertainment, not a way to resolve financial difficulty.

If you feel your gambling is becoming difficult to control, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Please gamble responsibly and within your means.