Responsible Gambling at Gambiva

1. Our commitment to responsible gambling

We take responsible gambling seriously at every level of our platform. Gambling should stay fun, never become a source of stress or harm, and we build our tools and policies around that principle. Our commitment extends to every player who creates an account with us, regardless of how often they play or how much they wager.

2. Recognising problem gambling signs

Problem gambling affects people differently, and it doesn't always look the way you'd expect. Sometimes it's subtle changes in behaviour. Other times it's financial strain that builds quietly until it becomes hard to ignore. Recognising these signs early, in yourself or someone close to you, gives you the chance to act before things escalate.

• Spending more time or money gambling than originally planned
• Chasing losses with bigger bets to try to win back money
• Borrowing money or selling possessions to fund gambling
• Lying to family or friends about how much you gamble
• Feeling irritable, anxious, or restless when trying to cut back
• Neglecting work, relationships, or responsibilities because of gambling
• Gambling to escape stress, boredom, or difficult emotions

3. Self-assessment tools and awareness

Setting aside ten minutes to reflect honestly on your gambling habits can tell you more than you'd expect. We encourage players to check in with themselves regularly, not just when something feels wrong. Awareness is often the first and most useful step towards staying in control.

Below are some questions worth asking yourself from time to time. If several answers concern you, it may be worth reaching out to one of the support organisations listed further down this page.

• Have I gambled with money meant for bills, rent, or essentials?
• Do I feel the need to hide my gambling activity from others?
• Have I tried to stop or reduce gambling without success?
• Does gambling affect my mood, sleep, or daily routine?
• Do I feel anxious or guilty after a gambling session?

4. Deposit limits and budget management

Your wellbeing comes first, which is why we give you direct control over how much you deposit. Setting a limit takes less than a minute from your account settings, and it applies immediately once confirmed. You decide the amount, and you decide the timeframe.

If you want to lower a limit, this takes effect straight away. Increasing a limit involves a short cooling-off period, giving you time to reconsider before the change applies. This two-way process exists to protect you, not to inconvenience you.

• Daily deposit limits
• Weekly deposit limits
• Monthly deposit limits
• Loss limits
• Wagering limits

5. Time limits and session controls

Losing track of time is easy when you're enjoying a game, so we offer session reminders and time-based limits that help you stay aware of how long you've been playing. You can set a maximum session length, and once that time is reached, we'll let you know. These controls sit in your account settings and can be adjusted whenever you need to.

6. Self-exclusion options

Under UKGC guidelines, we provide a range of self-exclusion options for players who feel they need a break, whether that's a short pause or something more permanent. Nobody should feel judged for using these tools. They exist precisely because we understand that stepping back is sometimes the healthiest choice.

We also support GAMSTOP, the UK's national self-exclusion scheme, which allows you to restrict access across multiple gambling operators at once rather than just ours. This is often the most effective option if you want a complete break from online gambling.

• Temporary self-exclusion (24 hours, 7 days, or 30 days)
• Extended self-exclusion (6 months to 5 years)
• Permanent account closure
• GAMSTOP multi-operator self-exclusion
• Cooling-off periods for short breaks

7. Reality checks and account activity alerts

As required by United Kingdom regulation, we send reality check notifications during gameplay to remind you how long you've been active and how much you've wagered. These pop-ups aren't designed to interrupt your enjoyment, they're there so you always have the full picture in front of you, not buried in a menu somewhere.

We also notify you of unusual account activity, such as a sudden increase in deposits or session length compared to your usual pattern. This means you're never left guessing about your own behaviour. Because of this, many players find it easier to stay within the boundaries they've set for themselves.

8. Protection of minors and underage access prevention

Gambling with us is strictly limited to players aged 18 and over. We verify age and identity during account registration, and we use industry-standard checks to prevent underage access. We also recommend that parents and guardians install filtering software on shared devices, since this adds an extra layer of protection beyond our own verification process.

9. Support organisations and professional help

It's not always easy to recognise when gambling has become a problem, and reaching out for help can feel like a big step. You don't have to take that step alone. A number of independent, UK-based organisations offer free and confidential support, and speaking to them doesn't cost anything or require any commitment.

These organisations are separate from our platform and offer impartial guidance, whether you need someone to talk to or practical tools to manage your gambling.

• GambleAware — National Gambling Helpline: 0808 8020 133
• GamCare — free confidential support and counselling
• Gamblers Anonymous UK — peer support meetings nationwide
• GAMSTOP — self-exclusion across UK licensed operators
• UK Gambling Commission (UKGC) — official regulator information

10. How to contact our responsible gambling team

Our responsible gambling team is available through our customer support channels whenever you need guidance, whether that's setting a limit, requesting self-exclusion, or simply asking a question about our tools. You're not alone in this, and there's no judgement involved in reaching out.

We're registered and operate under license 8048/JAZ issued in Curaçao, and we align our responsible gambling practices with UKGC expectations for players in the United Kingdom. If you're ever unsure where to start, our support team can point you towards the right tool or the right organisation.

Gambling should always be an enjoyable form of entertainment, never a way to solve financial problems or escape difficult emotions. If you feel your gambling is becoming a concern, please contact the National Gambling Helpline on 0808 8020 133 or speak to GambleAware or GamCare for free, confidential support.

You must be 18 or over to register an account or gamble with us.